Your CharlieBaby customer account is automatically created after purchasing from our online store. You will be sent a confirmation email to the address provided when creating your account. If you require assistance or further information, don’t hesitate to get in touch with our Client Service Center.

Your account on www.charliebabycouture.com enables you to be identified quickly by CharlieBaby when you make online purchases.

You can also:
– view your order history
– track the delivery of your orders
– exchange or return products
– update your contact information

For your security, CharlieBaby does not save your credit card information on our website and will not under any circumstances share your personal data with any third parties.

You can modify the information on your CharlieBaby account by clicking on “Dashboard.” Enter your user ID and your password, and once you are logged in, click on “Dashboard” to change or delete information.

If you want to delete your account, don’t hesitate to get in touch with our Client Service Center where a Client Advisor will assist you with the steps to follow.

If you forget your password, click on “Your account” and then on “Forgot my password.” An email will be sent to you to reset your password.

CharlieBaby products are available for purchase on our website.

To place an order, add a product to your basket by clicking “Reserve” on the selected product page. Please also select the size and quantity you want to order, if required. Once you have chosen your items, complete your order by clicking on the “Basket” icon in the top right corner and then “Proceed to checkout.”

You can then modify or validate your basket and select your delivery method before making your payment.

You will be asked to complete your delivery and billing address.

Select your method of payment and fill in the information to complete your order.

Within a few minutes, you will receive an email confirming your order. When your order is shipped, you will receive an additional email with a tracking number so that you can track your package’s shipping.

For further information, do not hesitate to contact the Client Service Center.

Your order processes quickly to ensure it arrives to you as soon as possible; due to this, modifications to your order details are not possible. However, should you need to cancel, don’t hesitate to get in touch with the Client Service Center – our Client Advisors will do their best to assist you with your request.

If you have created a CharlieBaby customer account, you can view your order history. Log in to your account and click on “Dashboard.” You may then select your desired order to view the details of your purchase, the status of your shipment, and information on your returns.

If you have placed an order as a guest and wish to obtain your order information, you may visit the Manage Your Order portion of our Delivery and Returns page.

After you have validated your order, it will be processed as quickly as possible. You will receive an email notification once your unique DHL tracking number is generated and your order is ready to ship. To provide you with the CharlieBaby experience, we pay particular attention to the preparation of your order. Each order is prepared in the CharlieBaby workshop and individually packaged in a seasonal or iconic CharlieBaby gift box. The CharlieBaby Gift box is then inserted into discreet shipping packaging that will protect it during shipping. Relevant products will include warranties and authentication certificates, and a return label is included with each order.

If you have created a CharlieBaby customer account, you can view your order history. Log in to your account and click on “Dashboard.” You may select “View Invoice” to download your receipt. If you have placed an order as a guest, you may view your CharlieBaby invoice by using your order number and email on the Manage Your Order portion of our Delivery and Returns page. Once logged in, you may select “View Invoice” to download your receipt.

Orders can be canceled when the item is no longer available, the order is abnormal (for example, the order does not meet the standard terms and conditions, and inaccurate delivery address placed by a customer with whom there is an outstanding or previous dispute or an order that exceeds the order thresholds) or due to a unique technical issue.

Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. However, if commercial activity is suspected, orders can be canceled.

When an order is canceled, we will inform you by email and/or telephone as soon as possible. Don’t hesitate to get in touch with the Client Service Center if you have additional questions.

We pay particular attention to ensure the accuracy of product availability on CharlieBaby. However, there may be times the product(s) ordered are no longer available due to limited availability. When this happens, we will inform you by email and/or telephone as soon as possible. We also invite you to sign up for email notifications should the desired item be made available again. You may also contact the Client Service Center – our Client Advisors will be pleased to offer similar suggestions and alternatives.

To provide you with the CharlieBaby experience, we pay particular attention to the preparation of your order. Each order is prepared and individually packaged in a CharlieBaby gift box. The gift box is then inserted into shipping packaging that will protect it during shipping.

Before completing your order, you will be able to write a personalized message that will be printed and included with your order. The message will be printed and inserted in your CharlieBaby package.

If you place an order via your customer account on the CharlieBaby website, the receipt will be sent directly to you electronically at the email address registered to your account.

Gifts purchased on CharlieBaby can be exchanged for size and/or color. All exchanges are automatically shipped to the original delivery address.

If the gift recipient would prefer a return, all refunds will be issued to the original form of payment. Unfortunately, we are unable to issue a credit for products purchased on CharlieBaby. All returns and exchanges will result in email notifications to the original purchaser.

For additional options and assistance with gift exchanges or returns, don’t hesitate to get in touch with the Client Service Center – our Client Advisors will be delighted to guide you through the process.

Payments are accepted via MasterCard, Visa, Discover, American Express, PayPal, and Apple Pay with a valid billing address.

Prepaid cards and unregistered prepaid gift cards are not encouraged and may not be accepted on CharlieBaby.

You may also contact our Client Service Center for assistance with your order through a secure payment link.

All transactions done on the CharlieBaby website are highly secure SSL encryption system is in place to protect personal data and payment information. In addition, CharlieBaby commits to you not to save any credit card information.

Finally, we reinforce the security of payments by utilizing an encrypted system for Visa, Mastercard, and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.

Each bank has its authentication. For any questions regarding your purchase, don’t hesitate to get in touch with your bank directly.

In case of doubt, you can place your order by phone with our Client Service Center from Monday to Saturday from 10 am to 10 pm (EST) and on Sunday from 11 am to 7 pm (EST) by calling 877-265-6250 or by email at: support@CharlieBabyCouture.com.

Upon completion of your CharlieBaby order, payment authorization will be requested and held. Your card is not charged at this time. The payment settlement occurs when the order is shipped from our workshop. If your order contains multiple shipments, your selected method of payment will be settled separately for each shipment. Should your order incur shipping fees, they will only be charged once.

Items can only be delivered to the shipping address indicated at the time of placing the order. Addresses cannot be modified once the order has been placed or once the order is in transit. A signature is required upon delivery and cannot be waived. Orders cannot be delivered to hotels, freight forwarders, or post office boxes. Our carrier will attempt to deliver your order up to three times before returning it to our distribution center.

If you have created a CharlieBaby customer account, you can view your order status at any time. Log in to your account and click on “Dashboard.” You may then select your desired order and view the details of your purchase and the status of your shipment. You will then be able to consult the status of your order:

In preparation: the order has been validated and is being prepared.

Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: https://www.dhl.com.

Canceled: The order has been canceled by you or due to a lack of availability of the product. It is also possible that the payment of your order has not been validated.

If you have placed an order as a guest and wish to obtain your order status, you may visit the Manage Your Order portion of our Delivery and Returns page.

If you placed your order via your CharlieBaby customer account, you can follow the progress of your order by logging in to your account and then clicking on “Dashboard.” Then click on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email; enter it on the DHL courier website to track your order.

If you placed your order as a guest, don’t hesitate to get in touch with the Client Service Center – our Client Advisors will be pleased to inform you of the progress of your order.

Orders are prepared and dispatched Monday through Friday (excluding holidays) when placed by 12 pm (EST) or the following business day when placed after 12 pm (EST). Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.

Once your order has been prepared, you will receive an email confirming your order has been shipped. Delivery time is estimated from the time your order is shipped.

• Standard shipping (4 to 5 business days)
• Express Delivery (2-3 business days)
• Next Day (next business day)

Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery. CharlieBaby cannot be held responsible for any unanticipated delivery delays, such as inclement weather on the delivery route. Our carrier will attempt to deliver your order up to three times before returning it to our distribution center.

Due to supply chain backlog issues, orders and returns may experience some delays. We appreciate your understanding during this time.

You can return any order to us within 30 days of receiving it.

Product(s) must be returned in the original packaging, accompanied by any accessories and documents provided (notices, guarantees, return tags, certificates of authenticity). Any damaged, used, incomplete or soiled product(s) cannot be returned or exchanged. Failure to do so may result in non-acceptance of your return or exchange.

Similarly, personalized items produced according to and/or at the request of the client or products that have been altered cannot be returned.

An item can only be exchanged once; the item received in exchange can therefore only be returned for a refund under the usual conditions.

Once your order has reached our workshop, it will be verified by our experts. If the product meets our return conditions, you will be reimbursed to your original payment method, or your exchange order will be processed. Any item that is damaged, used, incomplete, or soiled will not be refunded and will be sent back to you. Please allow up to 14 business days for all returns and exchanges to be processed.

If you have created a CharlieBaby customer account, you can view your order status at any time. Log in to your account and click on “Dashboard.” You may then select your desired order and view the details of your purchase and the status of your shipment.

If you have placed an order as a guest, you may view your CharlieBaby order status by using your order number and email on the Manage Your Order portion of our Delivery and Returns page.

If you do not receive your package within the expected delivery timeframes mentioned above, don’t hesitate to get in touch with DHL Customer Service to get an update on the status of your order. For further assistance, you may also contact the Client Service Center.

We offer a flexible returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our clients. Repeated returns in breach of our General Sales Conditions will be flagged and may, at our discretion, lead to the closure of your CharlieBaby account or refusal of future orders.

(a) In the “Dashboard” section, view your order to request a return.
(b) Select the product(s) you wish to return and indicate the reason for the return.
(c) Indicate that it’s a refund.

Contact the Client Service Center to schedule a parcel pick-up from your home address or a drop-off at a selected courier location. If you have chosen the parcel pick-up from your home address, select a date and time suggested by the courier. You will receive an email confirmation of your return and pick-up request. Hand over the parcel to the selected courier or drop it off at a courier’s chosen location of your choice

(a) Affix the prepaid label provided with your order to your parcel.
(b) If you choose a parcel pick-up from your home address, a courier will come to your home to pick up the product at the time selected beforehand.
(c) If you choose to drop off at a selected courier location, please ensure you receive a drop-off receipt.

Receive the refund within 14 days following the receipt of the initial product. The refund will be made via the same method of payment used for the purchase within 14 days of receiving the product at the warehouse.

(a) In the “Orders” section, view your order to request a return.
(b) Select the product(s) you wish to return and indicate the reason for the return.
(c) Indicate if it’s an exchange or a return.
(d) If that is an exchange, select the available new size or color in the dedicated area.

Go to CharlieBabyCouture.com to schedule a parcel pick-up from your home address or a drop-off at a selected courier location. If you have chosen the parcel pick-up from your home address, select a date and time suggested by the courier. You will receive an email confirmation of your return and pick-up request. Hand over the parcel to the selected courier or drop it off at a courier’s chosen location of your choice

(a) Affix the prepaid label provided with your order to your parcel.
(b) If you choose a parcel pick-up from your home address, a courier will come to your home to pick up the product at the time selected beforehand.
(c) If you choose to drop off at a selected courier location, please ensure you receive a drop-off receipt.

The new product will be shipped within 14 days following the receipt of the initial product at the warehouse. You will receive an email confirmation of the returned item and delivery notification of the new product. For any additional information regarding the terms of return, exchange, and reimbursement, you can also refer to our general terms.

If one of your products is damaged or the items delivered do not correspond to your order, don’t hesitate to get in touch with the Client Service Center.

Please first check with members of your household and neighbors who may have collected or signed for the parcel. It would be best if you also attempted to contact the delivery service as they may have more information. If you need further support, please get in touch using our Contact Form. To better serve you, we ask you to please include your tracking number and as much detailed information as possible regarding the missing parcel.

The quality of our products being our primary concern, we kindly invite you to contact our Client Service Center at your earliest convenience using our Contact Form. To better assist you, please provide detailed pictures of the item(s), as well as of the inner and outer packaging if damaged.

We apologize for this incident. We kindly invite you to contact our Client Service Center at your earliest convenience using our Contact Form. To better assist you, please include your order number, a photo of the packing slip included in your parcel, and another of the product(s) received.

We apologize for this incident. We kindly invite you to contact our Client Service Center at your earliest convenience to remedy this, using our Contact Form, including your order number, a photo of the packing slip included in your parcel, and one of the product(s) received.

We kindly invite you to contact our Client Service Center at your earliest convenience using our Contact Form. To better assist you, please provide your order number, tracking information, or any confirmation emails you have received.

The processing, confidentiality, and security of your data are essential to us.

We are committed to offering you personalized services while respecting your privacy and choices, in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR).

Please consult the CharlieBaby privacy policy in the Privacy Policy section.

We take all necessary safeguards, notably contractual, technical, and organizational measures, to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction, or access by unauthorized third parties.

It is vital that you can control your data. Therefore, following GDPR, you have the right to access and make corrections to your data, in addition to the right to request its removal, to oppose the use of your data, and to obtain limitation and portability, as far as this is applicable. You are also able to request to no longer receive personalized communications about our products and services.

If you have any questions or concerns about how we process and use your data, or would like to exercise any of the rights described above, don’t hesitate to get in touch with the Client Service Center.

CharlieBaby pledges to donate 5% of its gross revenues to charities dedicated to improving the lives of dogs.

The Vanderpump Dog Foundation
Learn More: https://www.vanderpumpdogs.org

The Vanderpump Dog Foundation’s mission to create a more humane world for dogs extends across the globe. In addition to our rescue sanctuary in China, we also partner with rescues in several different countries to help provide dogs with the essential care they deserve. From feeding dogs in Peru to vaccinating and spaying/neutering dogs in Venezuela, find out how you can help support our dogs around the world!

The Sato Project
Learn More: https://thesatoproject.org

The Sato Project is dedicated to rescuing abused and abandoned dogs from Puerto Rico. There are currently an estimated 500,000 stray dogs roaming the island’s streets and beaches. With no access to food, fresh water, or veterinary care, many of these dogs are living daily lives of severe suffering. The municipal shelter system is drastically overwhelmed, with only five shelters across all 78 of the island’s municipalities. These shelters have a combined euthanasia rate of over 94%. For thousands of stray and abandoned dogs across Puerto Rico, we are their only hope.

By subscribing to the Charliebaby Newsletter, you will be one of the first to hear about new products, events, and news from CharlieBaby.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each CharlieBaby newsletter.

You can also contact our Client Service Center with any questions regarding our CharlieBaby newsletter. Our Client Advisors will be delighted to assist you.